(404) 446-1142
(404) 446-1142

Terms and Conditions

Effective Date: June 16, 2026

These Terms and Conditions (“Terms”) govern access to and use of the CVRM Enterprise website and any quote-request, contact, or informational functions available through it.

The website is operated by CVRM Enterprise LLC (“CVRM,” “we,” “us,” or “our”).

By accessing or using the website, you agree to these Terms. Do not use the website if you do not agree to them.

1. Company Information

CVRM Enterprise LLC
836 State Route 81
Ada, Ohio 45810

Email: dispatch@cvrmenterprise.com
Phone: (404) 446-1142
Website: cvrmenterprise.com

2. Purpose of the Website

The website provides general information concerning services that may include:

  • Commercial freight transportation;

  • Dry-van freight;

  • Flatbed transportation;

  • Specialized cargo haulage;

  • Dedicated fleet services;

  • Commercial vehicle or equipment leasing;

  • Fleet maintenance and support;

  • Dispatch and related transportation services.

Website content is provided for general informational and inquiry purposes. It does not guarantee that a particular service, vehicle, trailer, route, lane, delivery date, price, capacity, or lease arrangement will be available.

3. No Service Agreement Formed Through Website Use

Accessing the website, submitting a contact form, or requesting a quote does not create:

  • A transportation contract;

  • A carrier–shipper relationship;

  • A brokerage agreement;

  • A vehicle lease;

  • A maintenance agreement;

  • A guarantee of capacity;

  • A reservation;

  • A binding rate;

  • A duty to accept or transport cargo.

A binding relationship is created only when CVRM and the applicable customer enter into an authorized written or electronic agreement, rate confirmation, lease, work order, bill of lading, service confirmation, or other document accepted by CVRM.

CVRM may accept, reject, or request additional information regarding any inquiry.

4. Separate Agreements Control

Transportation, equipment leasing, maintenance, or other services may be governed by separate documents, including:

  • Customer service agreements;

  • Transportation agreements;

  • Rate confirmations;

  • Bills of lading;

  • Equipment leases;

  • Maintenance agreements;

  • Credit applications;

  • Insurance requirements;

  • Invoices;

  • Written service confirmations.

When a conflict exists between these website Terms and a signed or otherwise accepted service-specific agreement, the service-specific agreement will control with respect to that service.

5. CVRM’s Role

Depending on the specific transaction and written agreement, CVRM may act as a:

  • Motor carrier;

  • Equipment owner or lessor;

  • Transportation service provider;

  • Maintenance provider;

  • Logistics coordinator;

  • Other properly authorized business participant.

CVRM’s role in a particular transaction will be determined by the applicable written agreement and operating authority, rather than by general language appearing on the website.

Nothing on the website should be interpreted as representing that CVRM performs a regulated activity for which it does not hold required authority.

6. Quote Requests

A quote request must contain accurate and complete information, including when applicable:

  • Origin and destination;

  • Requested pickup and delivery dates;

  • Commodity description;

  • Weight and dimensions;

  • Quantity and packaging;

  • Required equipment;

  • Loading and unloading conditions;

  • Special handling requirements;

  • Hazardous-material status;

  • Insurance or declared-value requirements;

  • Access limitations;

  • Any circumstance that could affect pricing or performance.

A quote is based on the information supplied at the time it is prepared. CVRM may revise or withdraw a quote when information is incomplete, inaccurate, or later changes.

Unless expressly stated in writing, a quote:

  • Is an estimate only;

  • Is subject to equipment and driver availability;

  • Does not reserve capacity;

  • Does not include unlisted accessorial services;

  • Does not constitute acceptance of cargo;

  • May expire or be withdrawn before acceptance.

7. Customer Responsibilities

A person submitting information or requesting service represents that the person:

  • Is at least 18 years old;

  • Has authority to act for the identified customer or business;

  • Has the legal right to provide the submitted information;

  • Will provide accurate, complete, and current information;

  • Will disclose all material facts affecting transportation, safety, equipment, pricing, or legality;

  • Will not misrepresent cargo, weight, dimensions, value, classification, or hazardous status;

  • Will comply with applicable laws and contractual requirements;

  • Will not use the website or services for fraudulent or unlawful activity.

The customer is responsible for the acts and omissions of its employees, representatives, shippers, consignees, loaders, and other persons acting on its behalf.

8. Cargo Description and Packaging

The customer must accurately identify, classify, package, label, load, block, brace, and secure cargo as required by applicable law and the parties’ written agreement.

Unless CVRM expressly agrees otherwise in writing, the customer is responsible for ensuring that:

  • Cargo is properly prepared for transportation;

  • Packaging is adequate for ordinary transportation conditions;

  • Shipment documents are complete and accurate;

  • Cargo can be lawfully transported;

  • Pickup and delivery facilities can safely accommodate the requested equipment;

  • Cargo does not exceed stated weight or dimensional limits.

CVRM may refuse, suspend, or terminate service when cargo appears unsafe, misdescribed, improperly packaged, unlawfully tendered, or inconsistent with the accepted quote.

9. Prohibited and Restricted Cargo

The customer may not tender prohibited, unlawful, stolen, counterfeit, dangerous, or undisclosed restricted cargo.

The following require CVRM’s specific prior written approval and any required documentation:

  • Hazardous materials;

  • Explosives;

  • Radioactive materials;

  • Controlled substances;

  • Firearms or ammunition;

  • Alcohol or tobacco products;

  • Perishable or temperature-controlled goods;

  • Live animals;

  • High-value goods;

  • Currency, negotiable instruments, or precious metals;

  • Waste, contaminated materials, or regulated substances;

  • Oversized or overweight loads;

  • Cargo requiring permits or escorts.

CVRM may impose additional conditions, documentation requirements, charges, or insurance requirements for restricted cargo.

10. Hazardous Materials

A customer tendering hazardous materials must disclose their nature before a quote is accepted and must provide all legally required descriptions, classifications, labels, placards, safety information, permits, and documentation.

The customer may be responsible for losses, fines, cleanup costs, delays, claims, and expenses resulting from an inaccurate or incomplete hazardous-material disclosure, to the extent permitted by law and the applicable agreement.

CVRM may refuse any hazardous-material shipment.

11. Pickup, Delivery, and Transit Times

Pickup dates, delivery dates, route plans, transit times, and arrival estimates are estimates unless CVRM expressly guarantees them in a signed written agreement.

Performance may be affected by circumstances including:

  • Weather;

  • Traffic;

  • Road closures;

  • Mechanical problems;

  • Government inspections;

  • Regulatory restrictions;

  • Facility delays;

  • Loading or unloading delays;

  • Customer or consignee availability;

  • Accidents;

  • Labor disruptions;

  • Natural disasters;

  • Emergencies;

  • Other events beyond reasonable control.

A statement concerning 24-hour dispatch availability describes communication availability and does not guarantee immediate equipment, driver, or lane capacity.

12. Rates and Additional Charges

The customer is responsible for agreed transportation, leasing, maintenance, and related charges.

Additional charges may apply for services or circumstances including:

  • Detention;

  • Layover;

  • Truck ordered but not used;

  • Cancellation;

  • Reconsignment;

  • Redelivery;

  • Storage;

  • Tolls;

  • Permits;

  • Escorts;

  • Lumper or unloading services;

  • Driver assistance;

  • Additional stops;

  • After-hours service;

  • Special equipment;

  • Cleaning;

  • Repairs;

  • Fuel-related adjustments;

  • Weight or dimension changes;

  • Undisclosed access limitations;

  • Cargo disposal;

  • Other accessorial services.

Applicable amounts will be determined by the accepted quote, rate confirmation, lease, invoice, or other written agreement.

13. Payment Terms

Payment terms will be stated in the applicable quote, invoice, rate confirmation, lease, or service agreement.

Unless otherwise agreed in writing:

  • Amounts are due by the date stated on the invoice;

  • The customer is responsible for providing accurate billing information;

  • CVRM may suspend future services for overdue amounts;

  • The customer remains responsible for undisputed charges;

  • Payment-processing fees, returned-payment charges, collection expenses, or late charges may be assessed when disclosed and legally permitted.

Submitting a payment does not waive CVRM’s right to recover an unpaid balance.

14. Cancellations and Service Changes

Cancellation and rescheduling requirements may be stated in the applicable quote, rate confirmation, lease, or service agreement.

The customer may be responsible for costs incurred before cancellation, including equipment positioning, driver time, permits, special equipment, detention, or third-party expenses.

CVRM may cancel or suspend service when:

  • Required information is missing or inaccurate;

  • Cargo is unsafe or unlawful;

  • Payment or credit requirements are not satisfied;

  • Suitable equipment or personnel are unavailable;

  • Performance would violate a law or safety requirement;

  • Conditions create an unreasonable risk;

  • A force-majeure event prevents performance.

15. Bills of Lading and Shipping Documents

Bills of lading, delivery receipts, rate confirmations, electronic records, and other shipping documents may govern individual shipments.

The customer must review shipping documents for accuracy and notify CVRM promptly of any error.

A notation or signature on a shipping document may acknowledge pickup, delivery, cargo condition, count, or receipt, subject to applicable law and the parties’ agreement.

The federal Carmack framework can govern carrier liability for qualifying interstate cargo shipments, including liability under receipts and bills of lading. The applicable shipment documents and transportation agreement should therefore be reviewed carefully.

16. Cargo Loss and Damage Claims

Cargo-loss, damage, shortage, and delay claims must be submitted in accordance with:

  • The applicable transportation agreement;

  • The bill of lading;

  • Any valid released-value or liability agreement;

  • Applicable federal or state transportation law.

A claim should include available supporting information, such as:

  • Shipment identification;

  • Bill of lading;

  • Proof of delivery;

  • Commercial invoice;

  • Evidence of cargo value;

  • Inspection reports;

  • Photographs;

  • Repair estimates;

  • Salvage information;

  • A specific claim amount.

Nothing in these Terms eliminates a right or obligation that cannot lawfully be waived.

17. Commercial Vehicle and Equipment Leasing

Website descriptions of vehicle or equipment leasing are informational only.

Any lease will be governed by a separate written lease agreement that may address:

  • Eligibility and credit approval;

  • Authorized drivers and operators;

  • Permitted use;

  • Lease duration;

  • Mileage or operating limits;

  • Deposits;

  • Rental payments;

  • Insurance;

  • Maintenance;

  • Inspections;

  • Fuel;

  • Tolls;

  • Taxes;

  • Damage;

  • Loss;

  • Accidents;

  • Breakdown procedures;

  • Return conditions;

  • Default and repossession.

No lease is effective until all required documents are completed and CVRM confirms approval.

18. Insurance

References to insurance, cargo protection, safety, maintenance, or compliance do not create coverage or expand any insurance policy.

The existence and amount of coverage for a particular transaction will be determined by the applicable insurance policy, certificate, written agreement, and law.

Customers should maintain insurance appropriate to their cargo, operations, and contractual responsibilities.

19. Website Availability and Accuracy

We make reasonable efforts to provide useful and current information. However, website content may contain errors, omissions, outdated information, or technical problems.

We may modify, suspend, remove, or discontinue any website feature or content without notice.

Fleet images may be illustrative or representative unless expressly identified as photographs of a particular CVRM vehicle or location.

Specifications, service areas, capacities, statistics, performance figures, and availability should not be relied upon as contractual commitments unless incorporated into an authorized written agreement.

20. Acceptable Website Use

You may use the website only for lawful business and informational purposes.

You may not:

  • Attempt to gain unauthorized access to the website or related systems;

  • Introduce malware, harmful code, or automated attacks;

  • Interfere with website operation or security;

  • Scrape or harvest personal information;

  • Submit false, deceptive, or fraudulent requests;

  • Impersonate another person or company;

  • Use the website to violate a law or third-party right;

  • Copy or exploit website content for unauthorized commercial purposes;

  • Misuse CVRM’s name, logo, or branding.

We may restrict access or report suspected unlawful conduct.

21. Intellectual Property

The website and its content—including text, layout, graphics, photographs, logos, branding, and design elements—are owned by or licensed to CVRM and are protected by applicable intellectual-property laws.

You may view and print reasonable portions for your internal evaluation of CVRM’s services.

You may not reproduce, distribute, alter, sell, license, publicly display, or commercially exploit website content without prior written authorization.

No right to use the CVRM name, logo, vehicle graphics, trade dress, or branding is granted by these Terms.

22. Third-Party Links and Services

The website may contain links to third-party websites or services.

A link does not necessarily mean that CVRM endorses, controls, or guarantees the third party. CVRM is not responsible for third-party content, availability, security, contracts, or privacy practices.

Your use of a third-party service is governed by that provider’s terms and policies.

23. Electronic Communications

By submitting an inquiry or providing contact information, you authorize CVRM to respond through email, telephone, or text message regarding the inquiry or related service.

Electronic records, signatures, confirmations, and communications may be used where permitted by law.

You are responsible for maintaining current contact information and reviewing communications sent to the address or number you provide.

24. Disclaimer of Website Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS GENERAL INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

CVRM DISCLAIMS WARRANTIES REGARDING:

  • WEBSITE AVAILABILITY;

  • ERROR-FREE OPERATION;

  • ACCURACY OR COMPLETENESS;

  • FITNESS FOR A PARTICULAR PURPOSE;

  • MERCHANTABILITY;

  • NON-INFRINGEMENT;

  • SECURITY;

  • THE AVAILABILITY OF A PARTICULAR VEHICLE, DRIVER, TRAILER, LANE, RATE, LEASE, OR SERVICE.

THIS DISCLAIMER APPLIES TO THE WEBSITE. WARRANTIES OR OBLIGATIONS EXPRESSLY INCLUDED IN A SEPARATE WRITTEN SERVICE AGREEMENT WILL REMAIN SUBJECT TO THAT AGREEMENT.

25. Limitation of Website Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CVRM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING SOLELY FROM:

  • ACCESS TO OR USE OF THE WEBSITE;

  • INABILITY TO USE THE WEBSITE;

  • RELIANCE ON GENERAL WEBSITE CONTENT;

  • A THIRD-PARTY LINK;

  • AN UNAUTHORIZED WEBSITE ACCESS EVENT.

These website limitations do not replace or override liability provisions in an applicable transportation agreement, lease, bill of lading, insurance policy, or law.

Nothing in these Terms excludes liability that cannot legally be excluded.

26. Indemnification

To the extent permitted by law, you agree to indemnify and defend CVRM and its owners, managers, employees, and representatives from third-party claims, losses, penalties, and reasonable expenses arising from:

  • Your unlawful use of the website;

  • Information you knowingly submit falsely or without authority;

  • Your infringement of another person’s rights;

  • Your undisclosed or misdescribed cargo;

  • Your violation of these Terms.

This provision does not require indemnification for liability that applicable law prohibits CVRM from transferring.

27. Force Majeure

CVRM will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including severe weather, natural disaster, fire, flood, road closure, accident, government action, labor disruption, utility outage, communications failure, cyberattack, epidemic, civil disturbance, equipment shortage, fuel disruption, or similar event.

The parties’ rights regarding an affected shipment, lease, or service will be determined by the applicable written agreement and law.

28. Governing Law and Venue

These Terms and website use are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

Unless a separate agreement specifies otherwise, a legal proceeding relating solely to website use must be brought in a state or federal court with jurisdiction in the Ohio county where CVRM maintains its principal office.

Transportation claims governed by federal law or another mandatory jurisdictional rule remain subject to that law or rule.

29. Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will remain effective.

An invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable, when permitted by law.

30. No Waiver

A failure by CVRM to enforce a provision does not waive the right to enforce it later.

A waiver is effective only when made in writing by an authorized CVRM representative.

31. Assignment

You may not transfer rights or obligations under these Terms without CVRM’s prior written consent.

CVRM may transfer these Terms in connection with a merger, restructuring, financing, sale of assets, or transfer of website operations.

32. Changes to These Terms

We may revise these Terms from time to time.

Revised Terms will be posted with a new “Last Updated” date. Continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms.

Changes will not retroactively modify a separate signed agreement unless that agreement permits the modification.

33. Entire Website Agreement

These Terms and the Privacy Policy constitute the entire agreement concerning general use of the website.

They do not replace a transportation agreement, lease, rate confirmation, bill of lading, invoice, maintenance agreement, or other service-specific document.

34. Contact Information

Questions concerning these Terms may be directed to:

CVRM ENTERPRISE LLC
836 State Route 81
Ada, Ohio 45810

Email: dispatch@cvrmenterprise.com
Phone: (404) 446-1142