(404) 446-1142
(404) 446-1142

Privacy Policy

Effective Date: June 16, 2026

CVRM Enterprise LLC (“CVRM,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit the CVRM Enterprise website, submit a freight or equipment quote request, contact our dispatch team, communicate with us, or otherwise interact with our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Company Information

CVRM ENTERPRISE LLC
836 State Route 81
Ada, Ohio 45810

Email: dispatch@cvrmenterprise.com
Phone: (404) 446-1142
Website: cvrmenterprise.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • Our website;

  • Freight, haulage, fleet, maintenance, and equipment-leasing inquiries;

  • Online quote-request and contact forms;

  • Telephone calls, text messages, and emails;

  • Customer, shipper, consignee, vendor, and business communications;

  • Invoice, payment, account, and service-administration processes;

  • Other interactions in which this Privacy Policy is displayed or referenced.

This Privacy Policy does not govern the privacy practices of independent third-party websites, payment processors, carriers, service providers, or platforms that maintain their own privacy policies.

3. Information We Collect

The information we collect depends on how you interact with us.

A. Contact and Business Information

We may collect:

  • First and last name;

  • Company or organization name;

  • Job title;

  • Mailing or business address;

  • Email address;

  • Telephone number;

  • Preferred contact method;

  • Customer, vendor, shipper, consignee, or account information.

B. Freight and Shipment Information

When you request transportation or logistics services, we may collect:

  • Pickup and delivery locations;

  • Requested pickup and delivery dates;

  • Shipment origin and destination;

  • Commodity or cargo description;

  • Cargo weight, quantity, dimensions, and packaging;

  • Pallet, container, or equipment information;

  • Trailer or equipment requirements;

  • Loading and unloading requirements;

  • Special handling instructions;

  • Hazardous-material status;

  • Shipper and consignee details;

  • Dispatch, routing, delivery, and proof-of-delivery information;

  • Bills of lading and related shipping documents;

  • Photographs, inspection records, and claim documentation.

You are responsible for ensuring that shipment information submitted to us is complete, accurate, and lawful to provide.

C. Vehicle Leasing and Fleet Information

When you inquire about commercial vehicle or equipment leasing, we may collect:

  • Requested vehicle or equipment type;

  • Intended business use;

  • Lease duration;

  • Driver and operator information;

  • Licensing and operating-authority information;

  • Insurance information;

  • Maintenance and inspection information;

  • Credit, payment, and business-verification information;

  • Other information reasonably necessary to evaluate or administer a lease.

Additional information may be requested through a separate lease application or agreement.

D. Payment and Transaction Information

We may collect information relating to:

  • Quotes and estimates;

  • Invoices;

  • Payments and payment status;

  • Billing addresses;

  • Deposits;

  • Refunds;

  • Disputes;

  • Transaction identifiers;

  • The last four digits or limited details of a payment method.

We do not intend to collect or store complete payment-card numbers through the website’s general contact or quote forms.

When electronic payments are accepted through a third-party processor, that processor may collect and process payment-card, bank-account, or other financial information under its own privacy policy and security practices.

E. Communications

We may collect and retain communications you send to us, including:

  • Emails;

  • Quote requests;

  • Contact-form submissions;

  • Telephone-call information;

  • Text messages;

  • Customer-service requests;

  • Complaints and dispute communications;

  • Documents and attachments;

  • Feedback and survey responses.

Telephone calls may be recorded or monitored when permitted by law and when appropriate notice is provided.

F. Website and Device Information

When you use our website, certain information may be collected automatically, including:

  • Internet Protocol address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate geographic area derived from an IP address;

  • Referring website;

  • Pages viewed;

  • Links selected;

  • Date and time of access;

  • Session duration;

  • Website errors and performance information;

  • Cookie and similar technology identifiers.

4. Cookies and Similar Technologies

Our website and website-service providers may use cookies and similar technologies to:

  • Operate essential website functions;

  • Remember visitor preferences;

  • Maintain website security;

  • Prevent misuse and fraudulent activity;

  • Measure website traffic and performance;

  • Understand how visitors use the website;

  • Improve website content and usability.

Some cookies may be necessary for the website to function. Other cookies, such as analytics or optional functionality cookies, may be controlled through your browser or any cookie controls made available on the website.

Blocking cookies may affect certain website features.

5. How We Use Information

We may use personal information to:

  • Respond to freight and equipment quote requests;

  • Evaluate shipment requirements;

  • Prepare pricing and service proposals;

  • Coordinate dispatch, pickup, transportation, and delivery;

  • Communicate with customers, shippers, consignees, drivers, vendors, and service providers;

  • Administer commercial vehicle or equipment leases;

  • Verify business, insurance, licensing, and operating information;

  • Prepare and administer contracts, bills of lading, invoices, and other records;

  • Process and reconcile payments;

  • Provide customer service;

  • Investigate delays, losses, damage, claims, complaints, or disputes;

  • Maintain safety, security, maintenance, and compliance records;

  • Improve our website and business operations;

  • Detect and prevent fraud, unauthorized activity, and misuse;

  • Protect our rights, property, personnel, customers, and the public;

  • Comply with legal, regulatory, insurance, accounting, and recordkeeping obligations;

  • Enforce our agreements and policies;

  • Establish, exercise, or defend legal claims.

We may also use information for another purpose disclosed when the information is collected or with your authorization.

6. How We Disclose Information

We may disclose information to the following categories of recipients when reasonably necessary.

A. Service Providers

We may use third parties that provide:

  • Website hosting and website-building services;

  • Email and communications services;

  • Dispatch, routing, telematics, or fleet-management systems;

  • Cloud storage and document-management services;

  • Accounting and invoicing services;

  • Payment processing;

  • Information technology and cybersecurity;

  • Vehicle maintenance and roadside assistance;

  • Insurance administration;

  • Professional legal, accounting, and compliance services.

These providers may process information only to perform services for us or as otherwise permitted by their agreements and applicable law.

B. Transportation and Business Participants

Information may be disclosed to parties involved in a requested or contracted service, including:

  • Shippers;

  • Consignees;

  • Drivers;

  • Motor carriers;

  • Equipment providers;

  • Warehouses;

  • Loading and unloading facilities;

  • Maintenance providers;

  • Insurance companies;

  • Claims administrators;

  • Other parties reasonably necessary to complete or administer a shipment or lease.

Disclosure to another transportation provider does not, by itself, determine whether CVRM is acting as a motor carrier, broker, lessor, or other service provider. The applicable written service agreement will identify the parties’ roles.

C. Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, subpoena, court order, or governmental request;

  • Cooperate with law enforcement or regulatory authorities;

  • Investigate fraud, theft, cargo loss, safety concerns, or illegal conduct;

  • Protect the rights, safety, or property of CVRM, its personnel, customers, or others;

  • Enforce an agreement or policy;

  • Establish, exercise, or defend a legal claim.

D. Business Transactions

If CVRM is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be disclosed to advisers, lenders, prospective purchasers, or transaction participants subject to appropriate confidentiality requirements.

E. With Your Direction or Consent

We may disclose information when you instruct or authorize us to do so.

7. Sale and Advertising Use of Personal Information

CVRM does not sell personal information for monetary compensation.

We do not use personal information obtained through freight quote requests for unrelated cross-context behavioral advertising.

Website-service providers may process technical data to operate, secure, measure, or improve the website. You may use available cookie controls or browser settings to manage optional cookies.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to inquiries;

  • Prepare quotes;

  • Perform and administer services;

  • Maintain transportation, lease, maintenance, insurance, and safety records;

  • Meet legal, tax, accounting, and regulatory requirements;

  • Resolve claims and disputes;

  • Enforce agreements;

  • Prevent fraud and abuse.

Retention periods may vary based on the type of record, the nature of the transaction, applicable contracts, and legal requirements.

When information is no longer reasonably required, we may delete it, de-identify it, or securely archive it as permitted by law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards may include access restrictions, password controls, secure service providers, employee or contractor confidentiality requirements, backups, and security monitoring appropriate to our operations.

No website, internet transmission, email system, or electronic storage method is completely secure. We therefore cannot guarantee absolute security.

Do not send Social Security numbers, complete payment-card information, account passwords, or other highly sensitive information through the general website contact form or ordinary email unless specifically requested through an approved secure method.

10. Data Breach Response

If we determine that personal information has been involved in a security incident, we may investigate the incident, take reasonable corrective action, and provide notices when required by applicable law.

11. Your Privacy Choices and Rights

Depending on where you live and the law that applies, you may have the right to request that we:

  • Confirm whether we maintain personal information about you;

  • Provide access to certain personal information;

  • Correct inaccurate information;

  • Delete certain information;

  • Restrict or object to certain uses;

  • Provide a copy of certain information;

  • Explain the categories of information collected and disclosed;

  • Honor an authorized agent’s valid request.

These rights may be subject to exceptions. For example, we may retain information needed to complete a transaction, comply with transportation or legal recordkeeping requirements, protect safety, prevent fraud, resolve claims, or enforce an agreement.

To make a privacy request, contact us at:

dispatch@cvrmenterprise.com

Your request should include your name, contact information, the nature of your relationship with CVRM, and a description of the request.

We may need to verify your identity before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Email, Telephone, and Text Communications

When you provide your contact information, we may contact you regarding:

  • A quote request;

  • A shipment or lease inquiry;

  • Dispatch or delivery coordination;

  • An account, invoice, or payment;

  • Customer service;

  • A safety, maintenance, claims, or compliance matter;

  • A service you requested.

You may ask us to stop nonessential promotional communications. Transactional, dispatch, safety, legal, and account-related communications may continue when reasonably necessary.

Consent to receive promotional communications is not a condition of purchasing services unless expressly stated.

13. Children’s Privacy

Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

A parent or legal guardian who believes that a child has submitted personal information may contact us so that we can review and, when appropriate, delete it.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We do not control and are not responsible for their content, security, or privacy practices.

Review the privacy policy of any third-party service before providing personal information to it.

15. Interstate and International Visitors

CVRM is based in Ohio, United States. Information submitted through the website may be processed and stored in the United States.

Visitors accessing the website from another jurisdiction understand that privacy and data-protection laws in the United States may differ from those in their location.

16. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our website, services, business practices, or legal obligations.

The revised policy will be posted with an updated “Last Updated” date. Material changes may also be communicated through another reasonable method when required.

17. Contact Us

Questions, concerns, and privacy requests may be directed to:

CVRM ENTERPRISE LLC
836 State Route 81
Ada, Ohio 45810

Email: dispatch@cvrmenterprise.com
Phone: (404) 446-1142